PRIVACY POLICY
We understand the importance of your privacy. When you browse our
website we will not collect any personal information about you unless
you give it to us when we specifically ask for it, for example
* when you make a reservation on our website, by email or by phone.
* when you subscribe to our newsletter or register for special offers.
* when you take part in our surveys or leave us guest reviews.
Users who have subscribed to our e-mail service or enquired about our
holidays, or those who have booked or travelled with us who have not
opted out, will receive promotional emails from us.
Your personal
details will not be passed to any other third parties except where
necessary to process your booking or enquiry. Your details may be passed
to countries outside of the UK, the European Union and/or the European
Economic Area in order to process and arrange for the products and
services you request. When you submit your booking or request to us you
agree that we may use and transfer your personal information in this
manner. Please note that where information is also held by your travel
agent, this is subject to your agent’s own data protection policy.
Advanced
Passenger Information (API) is required by many countries before
arrival (or departure). API information includes personal identifying
information such as name, passport details, visa information,
nationality, transit and destination data. Airlines and transport
companies are required to transmit this information by law and data
entry are requested at the time of ticket issue. To comply with these
regulations Mountain Ski Chalets will pass the relevant information to
the transport companies who transmit the information to the relevant
authorities.
DATA STORED:
* Name, address, contact information including phone and email
*
Information relating to your holidays such as reviews, blogs,
questionnaire data, holiday enquiries and brochure or marketing requests
*
Information relating to quoting and booking a travel service, including
information regarding family and travel companion(s) such as names,
emergency contacts and special service needs, such as any disability or
medical or dietary restrictions (which may disclose your religious
beliefs), passport information, dates of birth, insurance information,
visa information, nationality and country of residence.
* Information relevant to customer surveys, competitions, feedback, offers and market research.
* We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
*
Information automatically received by us when you use the website,
access our marketing information or contact us by email or phone
including browsing, purchase and search history. We may also use
software tools such as Google Analytics to measure and collect session
information, length of visits to certain pages, repeat visits and page
interaction information (such as clicks and mouse movements).
* The
domain and IP address that your computer uses to connect to the
internet; your computer, browser, operating system, internet connection,
referral information, search terms and other standard information
collected by default by tools such as Google Analytics.
* Any
payments made through our website are done via an online payment
gateway. We use “Beds24” who will process your information and “Stripe”
who will process the payments. All of your financial information will be
stored on secure servers and will fully comply with all applicable UK
Data Protection Legislation.
CONSENT:
By using this website, you accept this privacy policy. By providing your data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy for the purposes set out in this privacy policy.
CONTROLLING INFORMATION
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to us at [email protected]. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
RIGHT TO COMPLAIN:
You have the right to lodge a complaint with us if you consider that our processing of your Personal Data infringes the applicable data protection laws. Please contact us at [email protected] and we will provide you with appropriate details.
CONTACT DETAILS:
PURE PEAKS SARL is our legal trading name Siret number 79930065200010
Our website and marketing names are Mountain Holiday Rentals
Head Office: 987 Route Des Cornuts, Les Gets 74260 Directors: Mr Karl Kenward & Cara Dobson.